❓ Frequently Asked Questions
Q: How can I trust the quality of your equipment?
With almost 20 years of experience in the digital printing industry, we have served over 3,000 customers across 124 countries. We prioritize high production standards and provide high-quality products with affordable pricing.
Q: What are the available payment methods?
We support various payment methods including Credit Card, Bank Transfer (T/T), Western Union, and Money Gram for your convenience.
Q: How long is the delivery time and is shipping safe?
Orders are typically processed within 5-7 working days. Shipping takes 3-5 days by air and 7-40 days by sea depending on your location. We use reliable carriers like DHL, FedEx, and UPS, and provide insurance for every shipment to ensure safety.
Q: What support do you offer for machine installation and training?
We provide comprehensive installation manuals and videos, along with online support. If required, we can arrange for an English-speaking engineer to assist with installation and provide hands-on training at your location.
Q: What is the warranty policy for the printers?
We offer a 1-year warranty on electronic parts, providing free replacements during this period. Beyond the warranty, we continue to provide lifelong technical support and supply necessary spare parts and inks.
Q: Can I track my order after it has been shipped?
Yes, we will provide a Bill of Lading or tracking number immediately after shipment. You can monitor the status of your goods online via your phone or computer at any time.
Axis Print
