📦 Packaging & Shipping Policy
Logistics: Warehouse booking and container loading are managed within agreed working days.
Freight Handling: Special materials like ink may require specialized forwarders to avoid delays.
Print Head Safety: For sea shipments, it is recommended to ship print heads via express (DHL) to prevent transit damage.
Customs: Coordination with sales agents for specific regional documentation is required.
🛠️ After-Sales & Warranty
Warranty: One-year warranty provided (excluding consumables like print heads and ink systems).
Support: High-quality after-sales support with dedicated personnel available for assistance.
Insurance: Assistance provided for insurance claims if the machine arrives damaged.
Exchange: Machine exchange policy available within 5 days of payment under specific conditions.
❓ Frequently Asked Questions
What is the maximum printing resolution and speed of the 620 Pro?
The machine offers a high resolution of 2400 DPI and a printing speed of approximately 7 square meters per hour at 8-pass settings.
What materials are suitable for this UV printer?
It is versatile for labels, paper, cards, cloth, stickers, and other flat media with a thickness of less than 1.5mm.
What does the warranty cover?
We provide a full one-year warranty on the machine's structure and electronics. However, consumables such as print heads and the ink system are excluded.
How are the print heads protected during international shipping?
For sea freight, we strongly advise shipping print heads separately via express courier like DHL to avoid any risk of moisture or transit damage.
What is the ink curing method used in this model?
The 620 Pro UV utilizes a Dual UVLED Water-Cooled Lamp system for efficient and stable ink curing.
Can I exchange the machine if I change my mind?
Yes, within 5 days of payment, customers can exchange their machine for another model of equal or higher value (by paying the difference).
Axis Print
