🚢 Shipment Related
Provide warehouse booking, ship booking, warehouse entry, and container loading services within the agreed working day.
The print heads for air orders are with the machine, and the print heads for sea orders are determined by the customer.
Due to long shipping times and complicated marine environments, print heads can be fragile; special courier options are recommended.
Customers in special regions need to apply for customs clearance certificates in advance.
🛠️ After-Sales Services
If the machine is damaged during transportation, assistance will be provided with insurance claims.
The machine features a year-round warranty service (excluding the ink system and print heads).
Exchange options are available within 5 days after payment for products of the same price or by making up the difference for higher-priced models.
🤝 Service Commitment
Comprehensive one-on-one exclusive service support to avoid long waiting lines.
The post-sales strategy focuses on skills, service awareness, and implementation to achieve a win-win situation.
Remote and on-site guidance is available to ensure smooth operation. Please follow technician guidance for maintenance to avoid operational errors.
Frequently Asked Questions
🔹 What is the maximum printing width of this machine?
The machine supports a wide format specification of 2.2 meters, making it ideal for large-scale textile and paper printing.
🔹 Which print heads are used in this model?
This printer is equipped with high-precision Epson I3200 printheads for superior color reproduction and multi-colour output.
🔹 What types of materials can this machine print on?
It is designed for textile sublimation printing, suitable for cloths, various fabrics, and sublimation transfer paper.
🔹 What are the system requirements for operation?
The printer supports Windows 7 or higher operating systems and utilizes a USB 2.0 interface for data transmission.
🔹 What is included in the warranty policy?
The machine comes with a one-year warranty. Note that consumables such as the ink system and print heads are typically not covered under standard warranty terms.
🔹 How is the equipment packaged for international shipping?
All machines are packed in professional Wood Packages to ensure maximum protection during sea or air transport.
Axis Print
