🚢 Shipment & Logistics
• Provide warehouse booking, ship booking, warehouse entry, and container loading services within the agreed working day.
• If designated freight forwarders cannot carry ink, specialized freight forwarders must be chosen; shipping schedules may adjust accordingly.
• Print heads for air orders are shipped with the machine; for sea orders, shipment method is determined by the customer.
• Due to complex marine environments, it is recommended to send print heads separately via DHL to avoid damage or loss.
• Customers in special regions should manage customs clearance certificates in advance with sales agents.
🛠️ After-Sales Support
• Assistance provided for insurance claims if the machine is damaged during transportation.
• Damage caused by improper user operation is not covered under the standard warranty.
• Comprehensive machine warranty service (excluding ink system and print heads).
• Machine exchange options available within 5 days after payment for products of the same or higher value.
🤝 Service Commitment
• One-on-one exclusive service to avoid long queues for technical troubleshooting.
• Strategic "service to home" development to ensure comprehensive technical support regardless of location.
• One-year warranty service for the main machine.
• Guided step-by-step instructions from professional technicians to ensure correct operation.
Axis Print
